Privacy policy

Last updated: August 30, 2025

This Privacy Policy describes how Stella's SASS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from stellassass.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.

  • Loyalty points/product reviews/referrals/gift cards saved.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties may collect certain information using tracking technologies such as pixels, web beacons, SDKs, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send order notifications, create/manage your account, arrange shipping, and handle returns/exchanges.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send promotional communications and to show you advertisements for products or services.

  • Personalized Advertising and Retargeting: We and our advertising partners (including but not limited to Taboola, Outbrain, RevContent, and similar platforms) may use cookies, pixels, and other tracking technologies to deliver personalized advertisements based on your browsing behavior, purchase history, and expressed interests. You may opt out at any time (see “Cookies” and “Your Rights” below).

  • Security and Fraud Prevention: To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

  • Communicating with You and Service Improvement: To provide you with customer support and improve our Services.

Health & Wellness Disclaimer
Stella’s SASS sells CBD wellness supplements for pets. These products are not intended to diagnose, treat, cure, or prevent any disease. Any information provided to us is used solely to support purchases, shipping, and customer communications. We do not collect or process medical information.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy.

We may also permit third parties and services providers to use Cookies on our Site to better tailor services, products and advertising.

Most browsers automatically accept Cookies, but you can set your browser to block them. Blocking Cookies may impact functionality.

Ad Preferences and Cookie Management
In addition to browser controls and Global Privacy Control (GPC), you may opt out of targeted advertising by visiting:

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors/service providers (IT, payments, shipping, analytics, customer support).

  • Business and marketing partners.

  • Affiliates or within our corporate group.

  • In legal or business transfer situations (merger, bankruptcy, etc.).

We have “sold” and “shared” personal information over the preceding 12 months for advertising and marketing purposes, as disclosed in applicable law.

Children’s Data

Our Services are intended only for individuals 18 years of age or older. We do not knowingly collect or process information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it immediately. If you believe a child has provided us personal information, please contact us using the details below.

Security and Retention of Your Information

No security system is perfect, but we use reasonable safeguards to protect your information.

Data Retention
We retain order and account information for up to seven (7) years to comply with tax, accounting, and legal obligations. Marketing and advertising data is generally retained for up to twenty-four (24) months unless you opt out sooner. After these periods, we securely delete or anonymize your information unless a longer retention period is required by law.

Your Rights

Depending on where you live, you may have the right to access, delete, correct, or port your personal information, opt out of certain processing, and withdraw consent.

You may also opt out of marketing communications by using the unsubscribe link in our emails.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your data, contact us first. You may also lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your data outside your home country, including in the U.S. and other jurisdictions. If we transfer data from Europe, we rely on Standard Contractual Clauses or equivalent protections.

Contact

For questions or to exercise your rights, contact us at:
📧 Stellamariethegsp@stellassass.com
📍 915 Tinkham Road, Wilbraham, MA, 01095, US